| Frequently Asked Question List |
| What is the hardware configuration of your servers? |
| How are your servers connected to the internet? |
| What are the IPs/hostnames of the DNS servers at Korksoft? |
| Is there any charge for upgrading to a higher option or downgrading to a lower plan? |
| Do you do business with clients outside the United States? |
| Do I still need my local ISP if we have a virtual server with you? |
| What is your "spamming"/UCE policy? |
| How do I cancel my account with Korksoft? |
| Can Perl / CGI be used? |
| Can I install my own software? |
| Can I install server applications? |
| How often do you backup the data on the servers? |
| How much disk space do I receive with my plan? |
| Do I get SSH access? |
| How do I create / manage email accounts? |
| Where can I find my web stats? |
| How long does it take to setup my account? |
| May I create CRON jobs on my account? |
| I'd like to use IMAP rather than POP3, may I? |
| I'd like to use Frontpage Extensions, may I? |
| May I relay email through your servers? |
| I have a dedicated server- how do I disable WebDAV (Win2k)? |
| How do I access my MS SQL Server database? |
| I prepaid for the year, can I go to monthly billing? |
| Where can I find webmail? |
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| What is the hardware configuration of your servers? |
| On all of our shared servers and virtual private servers we have a minimum configuration of dual Pentium Xeon 2.0Ghz processors with 1.5GB of RAM. We also regularly upgrade all shared servers as the need arises to handle the aditional demands that our customers place on the servers and network. All servers also have RAID disk redundancy to allow for the highest possible uptime with no data loss should a hardware failure occur. |
| Keywords: (hardware configuration RAID server configuration) |
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| How are your servers connected to the internet? |
| Our network is fully redundant via the BGP-4 protocol over multiple 100Mbit ethernet connections to Level3, Gnaps, G4 and BBNPlanet. In the event that one connection is having problems, traffic is automatically routed to the other connections to avoid downtime. |
| Keywords: (internet connection network information) |
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| What are the IPs/hostnames of the DNS servers at Korksoft? |
| Please use the following DNS servers, unless otherwise stated by a Korksoft Support technician. Primary: yoda.korksoft.com (71.41.73.68); Secondary: c-3po.korksoft.com (71.41.73.69). |
| Keywords: (DNS server name server ip nameserver) |
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| Is there any charge for upgrading to a higher option or downgrading to a lower plan? |
| There is no charge for upgrading or downgrading to different plans within Korksoft. The exception is for those customers who have term contracts with Korksoft for specific services. Customers in term contracts may purchase additional services but not reduce their services until the next contract renewal. |
| Keywords: (upgrade plan downgrade plan change plan) |
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| Do you do business with clients outside the United States? |
| Yes, we do business with customers from over 30-countries world wide. We are happy to provide service and support to our overseas customers. Please note that our support staff speaks English only. |
| Keywords: (business outside United States business export) |
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| Do I still need my local ISP if we have a virtual server with you? |
| Yes, Korksoft no longer provides any dial-up Internet access services. We do however provide T-1 and LAN connections to our corporate customers. |
| Keywords: (internet access requirement) |
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| What is your "spamming"/UCE policy? |
| Korksoft has a zero tollerance policy for customers sending, relaying or hosting "spamvertised" web sites. |
| Keywords: (spam uce policy) |
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| How do I cancel my account with Korksoft? |
| You may cancel service at any time by emailing cancel@korksoft.com with your domain name and username. Please include any comments on why you are canceling service in this message. Notice of cancellation is required prior to the renewal date; customers who are within their first 30-days of newly established service may request our money back guarantee. Customers whom are within the 30-day money back guarantee period shall receive a credit back to their account within 7-working days. Customers whom are pre-paid shall receive service through their next renewal date, as no refunds are available unless they are within the 30-day money back guarantee period. Customer accounts automatically renew per the terms of their original purchase, unless a billing modification and/or cancellation notice per our cancellation policy (see above) is followed. No refunds shall be given to those customers who have purchased service and not utilized it, have not canceled service within the 30-day money back guarantee period (eligible only for new customers, renewal customers excluded), customers who have purchased a domain name, SSL Certificate, not canceled service prior to their next renewal date, or those customers who have dedicated server and/or collocation services. It is your responsibility as a Korksoft customer to make certain that your billing, address, and contact information is kept current and accurate. If your account is unable to be renewed because of expired or invalid billing information, your hosting services will be suspended and an effort will be made to contact you via e-mail as well as regular mail via the United States Postal Service. If we have not received updated information from you after a period of 30 days from the renewal date, we will determine that you abandoned your account with Korksoft and we will remove all of your information from our servers and terminate our business relationship. |
| Keywords: (cancel service) |
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| Can Perl / CGI be used? |
| Yes, we support Perl and CGI on all servers and platforms. Customers can also request CPAN modules be added to server configurations on an as needed basis. |
| Keywords: (perl cgi cgi-bin) |
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| Can I install my own software? |
| Yes, you can install your own software on your hosting account, or if you have a dedicated server, you can install it system wide as well. Please note that Korksoft will not install user specific software system wide unless it will benefit all other users. |
| Keywords: (install software) |
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| Can I install server applications? |
| Yes, you can install server application on dedicated servers and Virtual Private Servers only. We do not allow for services or daemons to be run on shared servers. |
| Keywords: (install server applications) |
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| How often do you backup the data on the servers? |
| Korksoft archives all customer data on shared and virtual private servers on a nightly basis. Customers are assessed a fee of $250.00 per occurance should they require a file or directory be restored. Dedicated server customers are strongly encouraged to purchase Korksoft's backup service. It is strongly recommended that customers regularly archive their web content through the control panel to avoid data loss and being assessed any fees. |
| Keywords: (backup policy) |
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| How much disk space do I receive with my plan? |
| This depends on the hosting plan that you have purchased. Additional drive space is available to be purchased if you exceed your quota for your hosting plan. Please contact your sales representative for pricing information.
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| Keywords: (disk space allocation) |
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| Do I get SSH access? |
| Korksoft provides secure shell (SSH) access to our Linux shared hosting customers and all of our virtual private server customers. We also provide SCP and SFTP access allowing for secure file transfers. |
| Keywords: (SSH SFTP SCP) |
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| How do I create / manage email accounts? |
| Shared hosting customers can use the Korksoft Mail Administrator, located at http://www.korksoft.com/mailadm. Please have your orderID and password handy to login to the mail manager. Virtual private server customers should reference their "Welcome letter" for accessing their control panel. |
| Keywords: () |
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| Where can I find my web stats? |
| Web statistics are located at http://yourdomainname.com/stats. These are generated on a nightly basis at Midnight, local time. |
| Keywords: (web stats) |
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| How long does it take to setup my account? |
| Korksoft typically sets up shared hosting accounts within 30-minutes; virtual private servers within 30-minutes and dedicated servers upon availability (within 24-hours). Delays can occur if; (1) billing information does not match AVS response from credit card merchant provider, (2) account information incorrect or missing, (3) customer applying from a high-fraud country (i.e. Indonesia). In these rare events, Korksoft will take the precaution and may require additional confirmation from the customer to confirm billing and account details. |
| Keywords: (account setup) |
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| May I create CRON jobs on my account? |
| Yes, Korksoft allows our customers to create cron jobs on their Linux hosting accounts. Likewise we also allow customers to request items to be inserted in to the Windows scheduler service as well. |
| Keywords: (cron job linux) |
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| I'd like to use IMAP rather than POP3, may I? |
| Yes, Korksoft supports both POP3 and IMAP services on all of our mail servers. You should use the same login information and server names as your POP3 email accounts. Korksoft has limited support for folder creation via the IMAP service due to security constraints. |
| Keywords: (IMAP service) |
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| I'd like to use Frontpage Extensions, may I? |
| Yes, Korksoft fully supports Frontpage Extensions on all of our Windows servers (both shared and dedicated). For dedicated server customers you can set these up via the MMC. Shared hosting customers can contact support and request that the Extensions be enabled for your account. |
| Keywords: (frontpage extension ) |
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| May I relay email through your servers? |
| Korksoft has employed a POP/IMAP-before-SMTP authentication type system. This allows us to dymanically authorize our users to be able to relay (or send) email through our outgoing mail servers, while at the same time, locking them down to prevent spammers from using our and your resources. The authorization remains in place for 60-minutes, after which you will need to check your email again, prior to sending any email. We suggest that you setup your email application to automatically check your email once every 30-minutes. This will allow a seamless process of sending and receiving. Please Note: In order to utilize our POP/IMAP-before-SMTP authentication, you must have a resolvable reverse IP address. This means that your ISP must conform to industry standard practices for DNS management (i.e. 10.0.0.1 resolves to host.mydomain.tld). |
| Keywords: (pop smtp relay error) |
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| I have a dedicated server- how do I disable WebDAV (Win2k)? |
| See this Microsoft Technotes article: http://support.microsoft.com/default.aspx?scid=kb;en-us;q241520 |
| Keywords: (disable webdav windows 2000) |
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| How do I access my MS SQL Server database? |
| Korksoft supports two methods for accessing the SQL Server database systems. If you have Enterprise Manager, you may login to the provided SQL Server with login information that Korksoft provided to you. If you do not own a copy of Enterprise Manager, Korksoft provides an easy to use web application. Simply point your web browser to the SQL Server host name that was provided to you by Korksoft and login to begin using the web administrator. |
| Keywords: (sql server enterprise manager access) |
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| I prepaid for the year, can I go to monthly billing? |
| No, pre-paid annual accounts cannot change to monthly billing. You have pre-paid for the year, and in doing so, committed to a full year of service being provided by Korksoft. We do not make any exceptions to this rule under any circumstances since you receive two free months of service with the pre-payment.
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| Keywords: (billing prepaid change) |
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| Where can I find webmail? |
| You may find webmail located at http://webmail.korksoft.com. You will need to use your POP3 username and passwords as created through the mail administrator. |
| Keywords: (webmail web based email) |
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